June 4-6, 2018 | BMO Centre, Calgary, AB

Main Conference Day One: June 5, 2018

7:00 am - 8:00 am Registration and check in

8:00 am - 8:05 am Welcome from Conference Director

8:05 am - 8:15 am Chair’s opening address

Garry Gandza, Managing Partner,Revisionz

Garry Gandza

Managing Partner

8:15 am - 9:00 am Putting transformation into action: A story of cultural change

Matt DiGeronimo, Vice President, Operations,Veolia
The philosophies and programs of cultural and operational transformational are necessary and useful. However, there is often a large gap between the conference room in which programs are devised and the front-line where they are executed. Matt DiGeronimo will share his story about fundamentally transforming the cultural, operational, and financial underpinnings of a failing coalfired power plant in less than one years’ time utilizing the principles outlined in the book he coauthored, “Extreme Operational Excellence”. This story will highlight the challenges of
modifying the thought-processes and operational models that had been ingrained for decades in the minds of front-line supervisors despite the knowledge of the likelihood of a plant shutdown due to its failing financial performance.

Matt DiGeronimo

Vice President, Operations

Many of us have an Operational Excellence or CI program in place – but does it truly link planning and operations to strategy? Are you getting the most business value you possible can out of it? What about your Operations Management System – is it driving Operational Excellence
across the business? How can you know? The innovators that have strategically invested in operational efficiency programs are demonstrating their operational resilience – while marginal operators must significantly improve in order to position themselves for long-term growth in today’s competitive marketplace. With so many companies hampered by complexity and inefficiency, now is the time to optimize processes to yield more productivity and fully harvest the benefits of scale and standardization. This dynamic panel will cover how to reduce complexity and variability with clearly defined standards and accountabilities; build the most compelling case for deeper OE focus; improve your OMS to ensure its driving and supporting your Operational Excellence efforts and more.

Mark Hutcherson

Director, Operations Excellence
ConocoPhillips Global Production


Graham Balzun

Vice President, Corporate Responsibility

9:40 am - 10:20 am Maintaining your Safety Culture During Times of Transformation

Cynthia Hansen, Executive Vice President, Utilities and Power Operations,Enbridge Inc.
• Creating a high reliability organization
• Enabling safe and reliable operations during times of volatility and change
• Understanding the link between safety, reliability and financial performance
• Creating the business case for improved operational discipline

Cynthia Hansen

Executive Vice President, Utilities and Power Operations
Enbridge Inc.

10:20 am - 10:40 am Networking Break

Track Chair: Kelly Kinghorn, Partner, Revisionz

10:40 am - 11:10 am Operator of the Future

Kelly Kinghorn, Partner,Revisionz
  • What does it take to remain competitive in and continue to attract investments?
  • What does Operator of the future look like? What are its characteristics?
  • What is the role of digital technology? 
  • What does the Digital Journey look like? 
  • How can a Digital Twin be leveraged to make better decisions?  

Kelly Kinghorn


11:10 am - 11:40 am Operator of the Future: Digital Enablement of Operational Excellence

Mike Teshima, Director, Digital Transformation,Suncor
• What is the value of high quality asset information?
• Learn how one company is using asset information to make better decisions resulting in higher productivity, faster execution and lowering risk

Mike Teshima

Director, Digital Transformation

11:40 am - 12:10 pm The Role of the Digital Twin in Digital Transformation: An End Users’ Perspective

Mike Teshima, Director, Digital Transformation,Suncor Mark Hutcherson, Director, Operations Excellence,ConocoPhillips Global Production
The focus of the panel discussion is from the end users’ perspective, how the digital twin drives advanced analytics and better decision making. Learn about the convergence of Information Technology (IT), Operations Technology (OT) and Engineering Technology (ET).

Mike Teshima

Director, Digital Transformation


Mark Hutcherson

Director, Operations Excellence
ConocoPhillips Global Production


10:40 am - 11:10 am Understanding the connection between culture and safety, environmental and financial performance

Kathy McCrum, Vice President, HR & Safety,SaskPower Hugo Ashkar, Global Risk Manager,BP Chris Bloomer, President & CEO,Canadian Energy Pipeline Association
• What is a “High Reliability Organization”?
• What’s the link between culture, reliability and Operational Excellence?
• Creating the business case for improved operational discipline
• Why a foundation of EHS Excellence and Reliability can lead to enterprise Operational
• Excellence through increased discipline, predictability, and risk management
• Building a culture of operational excellence with standardized processes that lead to integrated operations and management -Managing risk and enabling safe and reliable operations during times of volatility
• What’s required to be successful?
• With so much volatility and risk in hazardous industries today, what impact culture change can have on safety, environmental and financial performance? And compliance?

Kathy McCrum

Vice President, HR & Safety


Hugo Ashkar

Global Risk Manager


Chris Bloomer

President & CEO
Canadian Energy Pipeline Association

11:10 am - 11:40 am Strategies for driving workplace productivity and Operational Excellence through the millennial generation: Saving LEAN Management Systems from extinction

Nasser Awada, Former Manager Operational Excellence,Cenovus Energy
This presentation will discuss how managers and leaders must look at whether their current management systems in place such as their OMS and continuous improvement programs are going to rapidly become inadequate and irrelevant in driving workplace productivity and Operational Excellence through the next generation of human capital. 3 key areas that will drive a motivated generation of future high performers:
• Looking at how our business environment and models are rapidly transforming and these changes are creating a desperate need for new ways of thinking about operations and executing business processes
• Helping leaders develop a better understanding of the demographic motivators and drivers within their organization (with a focus on millennials and their thirst for technology and instant-gratification)
• Understanding the key role behavioral science, automation, big data, and social media can play in driving compliance, productivity and innovation within your organization while still being focused on the customer

Nasser Awada

Former Manager Operational Excellence
Cenovus Energy

11:40 am - 12:10 pm Changing leadership thinking and behaviors to embrace and execute on operational change

Jeremy Teeuwsen, Manager, Operational Excellence,Sherritt International Corporation
• Define a clear vision and passion – culture and tone are set from the top
• Set the standard driving strategy to goals and measuring
• Lay a foundation for competent leadership with clearly defined roles and accountabilities
• Create consistent and clear two-way communication

Jeremy Teeuwsen

Manager, Operational Excellence
Sherritt International Corporation

12:10 pm - 1:15 pm Networking Luncheon


1:15 pm - 1:45 pm Developing a robust hazard identification and control process

Kal Johnson, Director, HSSE,Cameron LNG Matt Kunkel, CEO & Co-Founder,LogicGate
Most organizations have a variety of tools in place to identify hazards, yet the quality and effectiveness of these tools is often lacking. Inadequate hazard identification often leads to incidents because organizations have not invested the time and effort to develop a robust
hazard identification and control process. This session will focus on the synergies created by incorporating existing hazard identification tools (Job Safety Analysis, Behavior-Based Observations, Incident Investigations, Management of Change and situational awareness) into
a continual risk assessment methodology that ultimately gets more people involved in the risk identification process and improves operational excellence.
Key Takeaways:
• Current tools/applications Adaptability in the workplace User interface Graphical data base for analytics

Kal Johnson

Director, HSSE
Cameron LNG


Matt Kunkel

CEO & Co-Founder

1:45 pm - 2:15 pm The Ten Common Adverse Conditions in Organizations That Failed to Prevent the Next Accident

Jim Wetherbee, Astronaut, Former VP - BP,Author, Controlling Risk: 30 Techniques for Operating Excellence
Based on observations, discussions, and assessments from thirty-five years of working in various hazardous endeavors, including the recovery from the Texas City and Macondo incidents in the oil and gas industry, and the Challenger and Columbia space shuttle incidents, Jim Wetherbee
will present a list of ten adverse conditions that commonly existed in many organizations before they experienced major disasters or minor accidents. In sociotechnical systems used to control risk, improve performance, and accomplish goals, five of these ten adverse conditions existed on the technical side, and five were on the social side. By turning hindsight into foresight, participants can learn how to use the presence and severity of these adverse conditions as indicators to determine if their organization may be drifting toward a disaster.

This highly interactive workshop style session is one you don’t want to miss!

Jim Wetherbee

Astronaut, Former VP - BP
Author, Controlling Risk: 30 Techniques for Operating Excellence

2:15 pm - 2:45 pm Extending the Horizons: Using Integrated Risk Management to Achieve Operational Excellence

Mike Zamis, Chief Product Officer,Sphera
As every professional managing a portfolio of risks is well aware, the value of a robust Integrated Risk Management system cannot be underestimated. Risk Management solutions can help companies keep their workers safe, their products sustainable and their operations productive. But what happens when the C-suite or Board of Directors requires justification? Do you have the information you need to communicate the value of your risk management solutions and future investments? Sphera's Mike Zamis will offer expert advice on how you can answer these tough questions and get the buy-in you need to achieve Operational Excellence.

Mike Zamis

Chief Product Officer


1:15 pm - 1:45 pm Practical steps to achieving digital transformation in the Human side of your operations today

Marti Evans, Senior Sales Executive,Innovatia
• It is well-known and accepted that the ‘Execution Gap’ has real impact on your operations. What’s needed to close this gap?
• How to reduce information-caused incidents and unplanned outages by leveraging digital strategies.
• Engaging your operators in continuous improvement will increase your plant reliability and change your workforce culture. Hear how others are moving the needle on both of these metrics: Two Case Studies of how digital transformation of critical operational knowledge has engaged the front-line operators and reduced operational risk.

Marti Evans

Senior Sales Executive

1:45 pm - 2:15 pm Optimising data and information management to support early event detection and resolution

• Business process enabling capital projects and existing operations
• Improving engineering data management throughout the engineering information lifecycle
• Increasing operational excellence in asset management, production improvement, performance management, and yield
• Real-time data integration and monitoring of equipment
• Remote operations enablement
• Efficient enterprise resource planning implementation and management

2:15 pm - 2:45 pm See how Chat Bots and Mixed Reality Technology can enhance your Field Maintenance Capabilities

Bruno Capuano, Regional Innovation Lead,Avanade Brian Ingram, General Manager, Business Solutions Architect,Avanade
· See a Chat Bot for Maintenance in action; watch AI technology participate in a conversation and interact with back office systems to streamline maintenance tasks: WO creation, manager notification for prioritization and scheduling, buyer notification for procurement tasks, documentation/logging of the activities
· Understand how a Mobile Worker can collaborate remotely with an expert utilizing heads-up, image sharing, hands-free video calling, and mixed-reality annotations. 

Bruno Capuano

Regional Innovation Lead


Brian Ingram

General Manager, Business Solutions Architect


Branded as “the best networking session I’ve ever attended” by a number of past Summit delegates, this structured networking session is the ideal opportunity for you to capitalise on time out of the office by speaking to each of your peers in attendance and learning about the solutions available to your specific OE challenges. How does it work? It’s easy. You spend five minutes at a table of your choice, and when the bell rings you’ll be directed to the next one to start another round of networking. At the end of the session you’ll have met most of your peers, and if you haven’t, you can continue into the networking cocktail reception at the end of the day.

3:20 pm - 4:20 pm Brain-Centric Layers of Protection™: Installing Countermeasures and Defenses Against Human Performance Error

David Musgrave, Vice President, Consulting Leader,DEKRA
Organizations commonly put controls in place to address typical workplace exposures that can cause harm. They also attempt to make use of human performance tools and other measures that aim to address human error. Unfortunately, these efforts often don’t yield tangible results as evidenced through operational reliability, including the absence of unplanned events. In this session, we examine through the lens of neuroscience how human error can manifest within the work system. We explore solutions to alter work to better suit the human brain for optimal high-performance reliability. Attendees will gain:
An understanding of how the human brain is designed to make errors, mistakes, and lapses that impact human and organizational performance
An approach to human factors interventions powered by installed brain-aligned work, workers, and workplaces
Direction on uncovering reliability gaps that impact operations and lead to injury, upset, catastrophe, or reputational damage
Action steps to take better control of operational results including safety, quality, and right-first-time performance

David Musgrave

Vice President, Consulting Leader

4:20 pm - 5:00 pm Controlling Risk In A Dangerous World: 10 Principles of Operating Excellence

Jim Wetherbee, Astronaut, Former VP - BP,Author, Controlling Risk: 30 Techniques for Operating Excellence
How do operators prevent the next accident? How do they prevent unpredictable accidents? Can they simultaneously improve performance? On the front lines of danger, your employees are the last line of defense trying to prevent death and destruction. What happens if they don’t succeed? After accidents, organizations typically issue new rules. These will work—until the next accident. Again, new rules are issued and procedures are updated. Yet, the cycle of accidents continues. Organizations and operators must need something more than rules and procedures to prevent unpredictable accidents. The solution is found in the principles of operating excellence.
Since the beginning of the space program, astronauts have been following these principles and developing techniques to help flight crews stay alive and accomplish dangerous missions in the unforgiving environment of space. In Controlling Risk, you will learn how to operate better, work together, and improve performance in your high-risk business to accomplish much more in your dangerous world!

Jim Wetherbee

Astronaut, Former VP - BP
Author, Controlling Risk: 30 Techniques for Operating Excellence

5:00 pm - 5:00 pm Networking Cocktail Reception for all Conference Attendees, Speakers and Sponsors

With 250+ attendees at the Operational Excellence in Energy, Chemicals & Resources Summit, take advantage of this opportunity to meet new industry colleagues and reconnect with old ones. Plus all of our conference speakers and sponsors will be present - an exceptional time to follow
up on ideas you've heard throughout the day and continue the conversation!