Pre-Conference Workshops: June 4, 2018

Workshop Day

8:00 AM - 8:30 AM Check in for workshop attendees and morning networking


8:30 AM - 10:30 AM WORKSHOP A: Human-Centred Operational Excellence: Creating a High Reliability Culture

• Getting better at getting better: What does a culture of operational discipline really mean?
• What is the role of culture in achieving operational excellence?
• What are the core values, behaviors, etc. necessary to achieve operational excellence?
• How can leaders create this culture within their organization?
• How decisions of “who does what where” affect your ability to achieve operational excellence
• A different way of looking at the business architectures that underpin how you organize the business, manage process, conduct operations, and even support IT
• How do you assess and measure culture?


8:30 AM - 10:30 AM WORKSHOP B: State of the art, responsive techniques for optimizing assets: How to maintain asset integrity in a tough market

• Adopting OE without compromising on asset integrity
• Upgrading, altering and improving assets to maximise production at a lower cost
• State of the art, responsive techniques for optimising assets
• How inspection, maintenance and monitoring are being adopted as part of a proactive strategy vs a reactive response
• How to develop comprehensive asset analytics to maximise return on assets
• What is the predictive risk solution that changes the safety – productivity dynamic?
• Asset management with a lower budget:
° How to control risk by rebundling activities
° How to re optimise inspection and maintenance
° What are contingency plans?

10:30 AM - 10:45 AM Morning networking break for workshop attendees


10:45 AM - 12:45 PM WORKSHOP C: Mastering the Digital Imperative: Applying better analytics to find untapped efficiencies and reduce operational risk

• Developing an asset lifecycle management and/or reliability centered maintenance strategy to ensure asset integrity and Uptime
• Leveraging reliability technology, understanding root cause of losses to shape equipment strategies
• Enhancing maintenance productivity through integrated work planning, scheduling and execution, and engineering workforce effectiveness
• Selecting, designing and installing operations systems including delivery of cybersecurity solutions to ensure operations availability and integrity. Integrating Process Control Networks with data management, optimization and reporting systems
• Assessing and ensuring readiness for operations, taking into consideration all aspects of the transition, including operational processes, roles and delegations of authority, legal and/or operating documentation, data and IT systems, resources and competencies; and governance


10:45 AM - 12:45 PM WORKSHOP D: Systematic improvement: Leveraging your Operations Management System to drive high performance

• Taking a systematic approach to improvement
• Management Systems: Mitigating implementation risks
• Ensuring compliance
• Building the most compelling case for deeper OMS commitment
• Getting leadership to focus on and support your Management System
• Removing barriers to change: Creating a sustainable operational excellence culture
• Developing a strategy to gain buy-in from your workforce
• Overcoming the change management hurdle: Cultural considerations

12:45 PM - 1:15 PM Networking Luncheon for workshop attendees


1:15 PM - 3:15 PM WORKSHOP E: Sustainable Operational Excellence: A systematic approach to find the root cause of problems quickly and reliably — and prevent them from reoccurring

Jeff Robinson, Director , Kepner Tregoe
We face an increasing emphasis on improving asset productivity, utilization and ultimately, profitability. With the flow of easily available capital greatly diminished, organizations must tap the underutilized resources that exist within their own processes and capabilities to release value, and
defer investment. Kepner-Tregoe's (KT) Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring. Quality and Continuous Improvement, plant operations, engineering, and maintenance teams around the world have used KT’s root cause analysis methodology for almost 60 years. KT has led major investigations in every industry and environment possible, and this workshop brings that wealth of experience so you can learn and practice root cause analysis skills and make an immediate impact back on the job.
Through a facilitated discovery process, this workshop will provide participants with an overview to:
• Understand how to use a systematic process to find root cause of persistent performance issues
• Avoid the common pitfall of jumping to cause – fixing a symptom that is not the problem
• Improving communication by making the thinking process visible and sharing information with other teams
• Make improvements stick
Using a step-by-step root cause analysis model gives companies a competitive advantage far beyond efficiency improvement. By developing operations leaders through a combination of coaching, facilitated implementation and training, organizations can create operational excellence
that is sustainable.

Jeff Robinson

Jeff Robinson

Kepner Tregoe


1:15 PM - 3:15 PM WORKSHOP F: Cost Benchmarking: Reducing Cost and Complexity in your Operations

Much of the value created by the refining and petrochemicals industry over the past decade has been soaked up by complexity and inefficiency. Increased regulation, inattention to costs, depletion of easy-to-exploit resources and a talent shortage have dealt a fundamental blow to
industry profits—a blow that is now magnified with low oil prices.
This workshop will give you the opportunity to identify the key levers for driving out cost and complexity in your operations. Learn how you can fight back by participating in group discussions – we’ll examine 5 key levers for drive out cost and complexity in your operations now including:
1. Optimising Headcount and Talent
2. Improving Workforce Efficiency
3. Standardizing Technologies
4. Enhancing Supply Chain Collaboration
5. Optimising Maintenance
When used correctly the above levers can deliver sizable improvements to efficiency, agility and, ultimately, financial performance.

3:15 PM - 3:30 PM Networking break for workshop attendees


3:30 PM - 5:30 PM WORKSHOP G: Delivering OPEX: Leveraging process and people to drive high performance

Edi Gittenberger, CEO, Rider International Cason , Director, Workforce Performance Solutions, Rider International
In this fun and engaging workshop, we will dive into the big questions: How would you approach improving performance at your organization? What information would you need? What tools would help you along the way? How would you know if you had succeeded?
Our interactive workshop takes you step by step through creating a program for achieving high performance. We use a systematic approach to intervention and change, taking you on a journey through the development of an Operational Excellence program which focuses on leveraging the
capability of your people and the existing procedures and processes. We examine the ways in which teams and individuals can be supported during a project to work more effectively, and finally we examine the technology that’s available to help.
In this workshop, you will:
• Dig into the challenges of getting processes, policies and procedures from the desktop to the work floor.
• Engage your creative problem-solving skills to address real challenges in your organization.
• Learn how to control the process of change.
• Collaborate on challenges and solutions with other workshop attendees in groups and teams.
• Identify ways of enhancing performance and reducing risk at each stage of the project.
Learn how to reduce operational variations across different business areas by systematically improving work control and compliance to deliver performance improvement. The course facilitator will then take you through an intervention program which examines how to link competence and work activities to achieve high performance and Operational Excellence.

Edi Gittenberger

Edi Gittenberger

Rider International


Director, Workforce Performance Solutions
Rider International


3:30 PM - 5:30 PM WORKSHOP H: Process safety and Operational Excellence: Realizing the connection between safe operations and efficient operations

• What does it mean to achieve excellence in health and safety?
• Integrating safety performance improvement with Operations Excellence and management systems
• Constructing a health and safety program that is not only effective in limiting incidents, but that is optimized operationally
• World class incident management is no accident
• Integrating process safety together with personal safety in decision making
• The new performance standard: Establishing principles and structures that begin with safety - and then applying them to other areas of the business
• What’s required to be successful? Designing a model that’s broad enough to be applicable to all of your assets

5:30 PM - 5:30 PM Workshops conclude